Solutions
Requests and service
Every request that comes in by form or email becomes an item with an owner and a due date, and its requester hears how it's going.
The problem
What the team deals with today
- Requests are scattered across email, chats and calls.
- Nobody knows who owns a request or when it'll be done.
- The requester calls to ask how it's going.
Product
How TEQIN WORK helps
Public request form
Conditional questions, hidden fields filled from the link, and closing after a number of responses or a date.
Email to item
Each board has an email address; every message it receives becomes an item with its attachments.
Automatic sorting and assignment
AI classifies the request in an automation, and the rule assigns it to the right team.
Keep the requester posted
A WhatsApp message or email goes out automatically when the status changes.
How it works
Start in three steps
- Start from the requests template.
- Publish the form and turn on email to item.
- Add the assignment and notification rules.